Terms &
Conditions

By submitting a booking request, making a payment, or using any service provided by Hibachi Connect ("Company," "we," "us," or "our"), you ("Client," "Customer," or "you") agree to be fully bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you must not use our services. These Terms apply to all clients, guests, event hosts, and any person present at a Hibachi Connect event. By allowing others to attend your event, you agree to be responsible for ensuring all attendees comply with these Terms.

Hibachi Connect is a private hibachi and teppanyaki chef experience company operating across the contiguous United States. We connect clients with professional independent contractor chefs who travel to client-specified locations to provide live-fire cooking entertainment and food service. Hibachi Connect does not own, employ, or directly control the independent contractor chefs dispatched to events. The Company acts as a booking and coordination platform. The relationship between Hibachi Connect and its chefs is that of an independent contractor, not employer-employee.

All chefs, cooks, assistants, and service personnel providing services through Hibachi Connect are independent contractors, not employees, agents, or partners of Hibachi Connect. Hibachi Connect is not responsible for: • The acts, omissions, negligence, or misconduct of any independent contractor; • Any employment-related claims, including but not limited to workers' compensation, unemployment benefits, overtime pay, or employee benefits; • Any federal, state, or local tax obligations of independent contractors; • Personal injury, property damage, or other harm caused by an independent contractor's actions outside the agreed scope of service. Independent contractors are responsible for maintaining their own liability insurance, health insurance, and any required business licenses. Hibachi Connect makes no representations or warranties regarding the qualifications, certifications, or background of independent contractors beyond its standard vetting process.

4.1 Booking Confirmation: A booking is not confirmed until Hibachi Connect has sent written confirmation via email or text message. Submitting a request form does not guarantee availability. 4.2 Payment Terms: Hibachi Connect accepts Cash and Zelle only. No credit cards, checks, or digital payment platforms are accepted unless expressly agreed to in writing. Full payment is due on the day of the event prior to service commencement, unless otherwise agreed in writing. 4.3 Minimum Order: All events are subject to a $600 minimum. Events with fewer guests than the minimum will still be charged the minimum rate. 4.4 Pricing: The standard rate is $60 per adult (13 years and older) and $30 per child (ages 4–12). Children under 4 eat free. Prices are subject to change without notice until a booking is confirmed in writing. 4.5 Travel Fees: Events located more than a reasonable distance from the assigned chef's base may be subject to additional travel fees. Travel fees will be disclosed prior to booking confirmation. 4.6 Gratuity: Gratuity for the chef is not included in the quoted price and is entirely at the client's discretion. However, gratuity is strongly encouraged and appreciated by our chefs.

5.1 Client Cancellations: • Cancellation 7 or more days before the event: Full refund of any deposit paid. • Cancellation 3–6 days before the event: 50% of the total estimated event cost is due as a cancellation fee. • Cancellation less than 72 hours before the event: 100% of the total estimated event cost is due. • No-show or cancellation on the event date: Full payment is required. 5.2 Rescheduling: Clients may reschedule an event one (1) time at no charge with at least 5 days' written notice. Subsequent rescheduling requests are subject to a $100 rescheduling fee. 5.3 Hibachi Connect Cancellations: Hibachi Connect reserves the right to cancel an event due to circumstances beyond our control, including but not limited to chef illness, emergency, severe weather, or force majeure events. In such cases, clients will receive a full refund of any payments made or the option to reschedule at no additional charge.

6.1 Allergen Disclaimer: Hibachi Connect and its independent contractor chefs are NOT a certified allergen-free kitchen. Our menus contain or may come into contact with common allergens including but not limited to soy, shellfish, gluten, eggs, sesame, and tree nuts. Cross-contamination is possible. 6.2 Client Responsibility: It is the Client's sole responsibility to inform Hibachi Connect in writing of any food allergies or dietary restrictions prior to the event. Hibachi Connect and its contractors will make reasonable efforts to accommodate disclosed restrictions but cannot guarantee an allergen-free environment. 6.3 Medical Conditions: By attending a Hibachi Connect event, you acknowledge awareness of the food being prepared and assume full responsibility for your personal dietary decisions. Hibachi Connect is not liable for any allergic reaction, illness, or medical incident resulting from consumption of food prepared at an event. 6.4 Alcohol: Hibachi Connect does not provide or serve alcohol. Clients are responsible for compliance with all applicable alcohol laws at their event. Hibachi Connect reserves the right to refuse service or leave an event where guests are visibly intoxicated and creating unsafe conditions.

7.1 Client Venue Obligations: The Client is responsible for ensuring the event location is safe, legally accessible, and suitable for open-flame cooking. The Client must provide adequate space, a level surface, and appropriate ventilation for outdoor or semi-indoor events. 7.2 Permits & Compliance: The Client is solely responsible for obtaining any required permits, HOA approvals, or venue permissions for events involving open-flame cooking. Hibachi Connect is not liable for fines, citations, or event shutdowns due to the Client's failure to obtain required permits. 7.3 Property Damage: Hibachi Connect and its independent contractors are not liable for damage to property, surfaces, decks, patios, lawns, furniture, or any other items resulting from the cooking process, including heat, grease, sparks, or spills, unless caused by gross negligence or willful misconduct on the part of Hibachi Connect personnel. 7.4 Client Equipment: Clients agree not to hold Hibachi Connect responsible for any damage to personal property brought near the cooking area.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: 8.1 Hibachi Connect's total liability to any client for any claim arising from or related to our services, whether in contract, tort, or otherwise, shall not exceed the total amount paid by the Client for the specific event giving rise to the claim. 8.2 Hibachi Connect SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, including but not limited to loss of profits, loss of data, personal injury, or property damage. 8.3 Hibachi Connect is not responsible for personal injury to any event guest, whether caused by the cooking process, consumption of food, slipping, tripping, or any other incident at the event venue. The Client assumes full responsibility for the safety of their guests. 8.4 Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability shall be limited to the greatest extent permitted by law.

You agree to indemnify, defend, and hold harmless Hibachi Connect, its owners, officers, directors, affiliates, employees, independent contractors, agents, and successors ("Indemnified Parties") from and against any and all claims, liabilities, losses, damages, costs, and expenses (including reasonable attorneys' fees) arising from or related to: • Your use of our services; • Your breach of these Terms; • Your violation of any applicable law or regulation; • Any bodily injury, property damage, or other harm occurring at your event venue; • Any claim brought by your guests, invitees, or third parties related to the event; • Your failure to obtain required permits or approvals; • Any misrepresentation made by you to Hibachi Connect. This indemnification obligation survives the termination or expiration of these Terms.

10.1 Safe Environment: The Client agrees to provide a safe working environment for the chef and all Hibachi Connect personnel. Hibachi Connect reserves the right to immediately terminate service and leave the event without refund if the chef or personnel feel unsafe, are subjected to harassment, discrimination, or threatening behavior. 10.2 Children & Minors: Children must be supervised by a responsible adult at all times and kept at a safe distance from the cooking area. Hibachi Connect is not responsible for injuries to unsupervised minors. 10.3 Pets: Clients are responsible for securing pets away from the cooking area. Hibachi Connect is not liable for pet injuries or pet-related property damage. 10.4 COVID-19 & Communicable Disease: Hibachi Connect does not guarantee a disease-free environment. Clients and guests assume all risks associated with gathering in groups.

All content on the Hibachi Connect website, including text, graphics, logos, images, and software, is the property of Hibachi Connect and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without prior written consent. Hibachi Connect may photograph or video events for marketing purposes. By booking an event, the Client grants Hibachi Connect a non-exclusive, royalty-free license to use images or video from the event for marketing and promotional purposes. If you do not consent to photography, you must notify us in writing at least 48 hours before the event.

By booking with Hibachi Connect, you consent to the collection and use of your personal information (name, phone, email, event address) for the purposes of scheduling, confirming, and managing your event. We do not sell your personal information to third parties. We may use your contact information to send service-related communications and, with your consent, promotional offers. SMS communications: By providing your phone number, you consent to receive booking-related SMS messages from Hibachi Connect. Message and data rates may apply. You may opt out at any time by replying STOP.

Neither Hibachi Connect nor its independent contractors shall be liable for any delay or failure to perform resulting from causes beyond their reasonable control, including but not limited to acts of God, severe weather, natural disasters, government actions, pandemics, civil unrest, war, strikes, or utility failures. In such events, Hibachi Connect will make reasonable efforts to reschedule your event.

14.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law provisions. 14.2 Informal Resolution: Before initiating any legal proceeding, both parties agree to attempt to resolve disputes informally by contacting Hibachi Connect at info@hibachiconnect.com or (602) 767-2965. We will attempt to resolve the dispute within 30 days. 14.3 Binding Arbitration: If informal resolution fails, any dispute, claim, or controversy arising from or relating to these Terms or our services shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration will take place in Maricopa County, Arizona. Each party shall bear its own costs, except as required by the AAA rules. 14.4 Class Action Waiver: YOU WAIVE ANY RIGHT TO PARTICIPATE IN CLASS ACTION LAWSUITS OR CLASS-WIDE ARBITRATION against Hibachi Connect or any of its affiliated parties. 14.5 Small Claims Exception: Either party may bring an individual claim in small claims court in lieu of arbitration, provided the claim qualifies.

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it enforceable. These Terms, together with any written booking confirmation from Hibachi Connect, constitute the entire agreement between you and Hibachi Connect regarding our services and supersede all prior agreements, representations, or understandings.

Hibachi Connect reserves the right to update or modify these Terms at any time. Updated Terms will be posted on our website with a revised effective date. Your continued use of our services after any changes constitutes acceptance of the new Terms. We encourage you to review these Terms periodically.

For questions about these Terms and Conditions, please contact us: Hibachi Connect Email: info@hibachiconnect.com Phone: (602) 767-2965 Website: hibachiconnect.com